SHIPPING INFORMATION

SHIPPING AND DELIVERY

Your orders are usually processed within 24 hours.
If an order is placed Friday - Sunday, it will be shipped on Monday.
All items are shipped from Auckland, New Zealand.
All rates are in $NZ dollars.

SHIPPING RATES

All shipping zones have two rates, LARGE and SMALL.
Orders with only Mini-Traces will use the SMALL Item Rate.
Any order with a Blackbow will use the LARGE Item Rate
(eg. If a Mini-Trace is ordered together with a Blackbow, then the order will use the LARGE Item Rate).

SHIPPING IN NEW ZEALAND

How much does it cost?

ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
Auckland LARGE 1+ Free Shipping $0.00
.
Auckland SMALL 1 - 4 Small Item Rate $4.00
Auckland SMALL 5+ Free Shipping $0.00
.
ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
North Island LARGE 1 Large Item A $5.00
North Island LARGE 2+ Free Shipping $0.00
.
North Island SMALL 1 - 4 Small Item A $5.00
North Island SMALL 5 - 12 Small Item B $3.00
North Island SMALL 13+ Free Shipping $0.00
.
ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
South Island LARGE 1 Large Item A $8.00
South Island LARGE 2+ Free Shipping $0.00
.
South Island SMALL 1 - 4 Small Item A $8.00
South Island SMALL 5 - 12 Small Item B $4.00
South Island SMALL 13+ Free Shipping $0.00

*Shipping rates include GST and are based on volume and weight.

Which couriers do we use?

All items within New Zealand are shipped using Post Haste.
All orders will be delivered as 'Signature Required'.
Once we ship your order we’ll email you the details so that you’ll be able to see the status of your shipment by using the Post Haste Track and Trace facility on-line.

How long does it take for me to receive my items?

Your items are usually shipped within 24 hours of placing your order. Most orders are received within two days. Addresses in rural areas usually receive their order in 3-4 days.

SHIPPING TO AUSTRALIA

How much does it cost?

ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
AUS LARGE 1 - 2 Large Item Rate $10.00
AUS LARGE 3+ Free Shipping $0.00
.
ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
AUS SMALL 1 - 8 Small Items Rate $8.00
AUS SMALL 9+ Free Shipping $0.00

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going to Australia are shipped by NZ Post using their International Air service.
This is the most cost effective option for international shipping which does not provide tracking.
A tracked service can be use at your request and will incur additional cost.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 3 - 10 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

Do I have to pay import taxes / duties?

Possibly, but most orders should fall under the threshold value ($1000) that requires customs clearance in Australia. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts.

SHIPPING TO U.S.A.

How much does it cost?

ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
USA LARGE 1 Large Items A $16.00
USA LARGE 2 Large Items B $13.00
USA LARGE 3 - 4 Large Items C $10.00
USA LARGE 5 - 10 International Courier $5.00
USA LARGE 11+ Free Shipping $0.00
.
ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
USA SMALL 1 - 4 Small Items A $15.00
USA SMALL 5 - 8 Small Items B $12.00
USA SMALL 9 - 12 Small Items C $8.00
USA SMALL 13+ Free Shipping $0.00

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going to the U.S.A. are shipped by NZ Post using their International Air service.
This is the most cost effective option for international shipping which does not provide tracking.
A tracked service can be use at your request and will incur additional cost.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 3 - 10 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

Do I have to pay import taxes / duties?

Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.

SHIPPING WORLDWIDE

(Excluding NZ, Australia & U.S.A)

How much does it cost?

ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
WORLD LARGE 1 Large Items A $18.00
WORLD LARGE 2 Large Items B $15.00
WORLD LARGE 3 - 4 Large Items C $12.00
WORLD LARGE 5 - 10 International Courier $6.00
WORLD LARGE 11+ Free Shipping $0.00
.
ZONE CLASS ITEM COUNT LABEL Cost ($NZ)
WORLD SMALL 1 - 4 Small Items A $16.00
WORLD SMALL 5 - 8 Small Items B $13.00
WORLD SMALL 9 - 12 Small Items C $9.00
WORLD SMALL 13+ Free Shipping $0.00

*Shipping rates are based on volume and weight.

Which couriers do we use?

All items going overseas (ex-NZ) are shipped by NZ Post using their International Air service.
This is the most cost effective option for international shipping which does not provide tracking.
A tracked service can be use at your request and will incur additional cost.
All shipments are cover by insurance.

How long does it take for me to receive my items?

International Air has a 3 - 10 day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide.

Do I have to pay import taxes / duties?

Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then you will be contacted once the order arrives in your country to settle any amounts. Most orders should fall under the threshold value that requires customs clearance.