PRIVACY POLICY

 

SECTION 1 – INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as your name, email address, billing and delivery address, telephone number and details of your order.

When you visit our website, certain information may also be collected automatically, such as your IP address, browser type, device information and information about how you use our website.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

 

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and fulfil your orders;
  • arrange delivery of your purchases;
  • process payments and refunds;
  • communicate with you about your orders or enquiries;
  • provide customer support;
  • maintain and improve our website and services;
  • prevent fraud, misuse or security issues; and
  • send marketing communications where you have agreed to receive them.

We will not use your personal information for unrelated purposes without your consent unless we are otherwise permitted or required to do so by law.

 

SECTION 3 – MARKETING

If you choose to subscribe to our marketing communications, we may send you information about Blackbow products, new products, offers and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@blackbow.co.nz.

 

SECTION 4 – SHARING YOUR INFORMATION

We may share personal information with trusted service providers where necessary for them to provide services to us. These may include:

  • payment providers, such as Stripe;
  • courier and delivery providers;
  • website hosting and technology providers; and
  • other service providers who help us operate our business.

These providers receive only the information reasonably necessary for them to provide their services.

We may also disclose personal information where required or authorised by law, or where reasonably necessary to protect our rights, property or the security of our website and customers.

 

SECTION 5 – PAYMENT INFORMATION

Payments made through our website are processed by Stripe. Your payment card details are processed by Stripe and are not stored on our website servers.

Stripe may collect and process your information in accordance with its own privacy policy and applicable laws.

 

SECTION 6 – WEBSITE HOSTING AND SECURITY

Our website is hosted by SiteGround and uses WordPress and WooCommerce to operate our online store.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

SECTION 7 – COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use our website and improve our services.

Some third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

 

SECTION 8 – INTERNATIONAL DISCLOSURE

Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

By using our website and services, you acknowledge that your personal information may be transferred to or processed by service providers located outside New Zealand where necessary for us to operate our business.

 

SECTION 9 – ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete, subject to applicable legal requirements.

If you would like to access or correct your personal information, please contact us at info@blackbow.co.nz.

We will respond to requests within the timeframe required by applicable New Zealand law.

 

SECTION 10 – RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet our legal and accounting obligations, resolve disputes and enforce our agreements.

 

SECTION 11 – THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

 

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations. The latest version will be published on this page.

 

SECTION 13 – QUESTIONS AND CONTACT INFORMATION

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy-related complaint, please contact us:

Fish Mechanics Ltd
Email: info@blackbow.co.nz
6 Holyoake Place
Chatswood, Auckland 0626
New Zealand

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